CallCues Help Center
CallCues helps call-heavy teams place and receive calls, surface live guidance during conversations, and review what happened after the call.
Start here
- New to CallCues: read Workspace Setup
- Need the first-run checklist: read Complete Onboarding
- Ready for a guided first session: read Quick Start
- Want the big picture first: read Product Overview
Popular tasks
- Work from your daily command center: Use the Dashboard as Your Daily Workspace
- Place your first coached conversation: Start a Live Call
- Update your profile and phone setup: Manage Account Settings and Phone Numbers
- Configure managed-number caller handling: Configure Voicemail and Forwarding for Managed Numbers
- Review voicemail messages: Use the Voicemail Inbox
- Create and organize coaches: Manage Coaches in the Coach Workspace
- Create cue-card rules: Create Coach Policies and Cue Cards
- Browse completed conversations: Browse the Call Log
- Review one conversation in depth: Review a Conversation in Call Details
- Find past calls and voicemail quickly: Search Calls and Voicemail
- Build guided call flows: Create Agendas and Use the Agenda Workspace
- Manage knowledge-base libraries: Manage Knowledge Bases
- Keep knowledge-base documents ready for guidance: Manage Knowledge-Base Documents
What you can do in CallCues
- use the dashboard as an ongoing workspace for recent activity and quick actions
- start live calls and receive cue cards while the conversation is happening
- review recordings, transcripts, and post-call insights after a conversation ends
- search across calls and, when available, voicemail
- organize coaching guidance with coaches, policies, agendas, and knowledge bases
- manage account settings, phone numbers, voicemail, forwarding, and voicemail follow-up
Before you begin
- Your available features can vary by workspace, plan, or admin configuration.
- Some workspaces include starter content such as coaches or onboarding steps.
- If your team records or transcribes calls, confirm your organization’s process for required notices and consent before going live.
Need help with a specific issue?
Read Common Troubleshooting for cross-cutting problems such as missing features, unavailable search, live-call connection issues, or voicemail setup problems.