Common Troubleshooting
Summary
Use this page for common issues that can affect multiple CallCues workspaces.
I do not see a page described in the help center
Some CallCues features are workspace-dependent. If a page such as Call Log, Agendas, Knowledge Bases, Phone Settings, or voicemail search is missing, your workspace or plan may not include it yet.
Live Call is available, but guidance is missing
Check these items:
- a coach with enabled policies is available for the workflow you are testing
- any related agenda or knowledge base is set up and ready
- the call is fully connected and not still waiting on a merge or reconnect
Call review content looks incomplete
Some call details become available after post-call processing finishes. If a transcript, recording, or insight panel is not available yet, refresh again later.
Search says browse only
Your workspace may allow browsing and filtering without full semantic search. You can still use the Call Log or local filters to narrow results.
Live Call says a phone number is required
Add a Verification Phone in Account Settings and complete the verification flow before trying Live Call again.
Phone verification does not complete
Check that the number is entered in a valid format and that you can answer the verification call directly. If the call starts but the code is rejected, retry the verification and enter the latest 6-digit code you heard.
Voicemail cannot be enabled
Voicemail setup usually requires a completed greeting configuration before it can be saved in an enabled state.
Forwarding is on, but voicemail is not answering
That is expected. When forwarding is active for a managed number, inbound calls bypass voicemail for that number.
I cannot switch to another managed number in Phone Settings
If you have unsaved edits, save or discard them before switching numbers.