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Product Overview

CallCues is a calling workspace for teams that want live guidance during conversations and a stronger review process after the call ends.

Summary​

You can use CallCues to:

  • start or join live conversations from the Live Call workspace
  • receive cue cards and guided call support while a call is active
  • review call history, recordings, transcripts, and post-call insights
  • search across past calls and, when enabled, voicemail
  • manage coaches, policies, agendas, and knowledge bases that shape guidance
  • configure managed numbers, voicemail, forwarding, and account settings

Main workspaces​

Dashboard​

The dashboard is an ongoing workspace for daily activity. Use it to watch recent call trends, open recent conversations, and jump into the next action without starting from scratch each time.

Live Call​

The Live Call workspace is where you start a new call, reconnect to an active call, and watch live guidance update during the conversation.

Call Log and Call Details​

The Call Log helps you browse recent conversations or narrow them with filters. Call Details is the single-conversation review workspace for transcript, recording, conversation analysis, and post-call insights when available.

Search helps you look for calls by topic, participant, phone number, or remembered details. Some workspaces also include voicemail search.

Coaches, Agendas, and Knowledge Bases​

  • Coaches organize guidance, and policies define when cue cards should appear and what they should say.
  • Agendas help structure the flow of a conversation.
  • Knowledge bases let you manage document libraries that can support live guidance.

Account Settings and Phone Setup​

Account Settings is where you update profile details, verify your personal phone for Live Call access, manage phone numbers, configure voicemail and forwarding for managed numbers, and work from the Voicemail Inbox.

Availability​

Some features are optional or workspace-dependent. If you do not see a page described in this help center, your admin or plan may not include it yet.